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Lobby Ambassador Checklist

by Diana Gomes, from the Community

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Use this lobby ambassador checklist to standardize hotel lobby operations and guest experience. Capture guest names, room numbers, and feedback at check-out, and distribute QR codes for online surveys on Google or Tripadvisor. Inspect porte cochere and driveway, confirm AC, music, and scent are at expected standards, and verify lobby signage accuracy. Assess front office check-in and check-out efficiency and brand experience. Review food and beverage readiness including breakfast or bar operations, and document any guest feedback. Record safety and security concerns, recognize outstanding hosts, and list improvement suggestions for follow up.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.