HI AM OM Hotel Brand Standard Checklist

This hotel brand standard checklist supports consistent operations and guest experience across properties. It covers exterior areas and hotel signage, lobby readiness, front desk presentation, staff grooming and service, minibar and coffee corner, lobby restrooms, CCTV and lobby TV, and comprehensive guest room checks by floor. It includes WiFi speed tests, bathrooms, balconies, pantry and housekeeping rooms, fire safety and emergency equipment, elevators and control rooms, water tanks and rooftop, and restaurant standards including kitchen, food presentation, and service. Back of house areas such as HM office, main store, maintenance room, and staff accommodation are also included.