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HI-OM AM Brand Standard Checklist

by Cho Singhakarnkul, from the Community

Use this HI-OM AM Brand Standard Checklist to evaluate hotel exterior signage, building condition, and utilities; front desk, lobby, minibar and coffee corner; guest floors and rooms including corridors, emergency lighting, WiFi speed, bathrooms, balconies, and pantries; elevators, water tanks, and rooftop; restaurant service and kitchen hygiene; offices, main store, workshop, and staff areas. Capture reviews and enrollment metrics, verify staff appearance and service, and record cleanliness, safety, and compliance findings.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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HI AM OM Brand Standard Checklist
Use this HI AM OM Brand Standard Checklist to audit hotel brand compliance across exterior areas, signage, parking and drainage, building condition, waste, pump and electrical rooms, gas safety, and laundry. Inspect front desk and lobby cleanliness, access, staff attire and greeting, minibar and coffee corner, lobby restrooms, CCTV and TV. Verify guest floors and rooms with WiFi speed tests, room, bathroom and balcony condition, and housekeeping pantry standards on each floor. Check elevators, water tanks and rooftop. Review restaurant, kitchen equipment and storage, food presentation, and service. Assess HM office, main store, maintenance room, and staff accommodation. Record customer review scores and enrollment metrics.
by Cho Singhakarnkul, from the Community
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Template
HI AM OM Hotel Brand Standard Checklist
This hotel brand standard checklist supports consistent operations and guest experience across properties. It covers exterior areas and hotel signage, lobby readiness, front desk presentation, staff grooming and service, minibar and coffee corner, lobby restrooms, CCTV and lobby TV, and comprehensive guest room checks by floor. It includes WiFi speed tests, bathrooms, balconies, pantry and housekeeping rooms, fire safety and emergency equipment, elevators and control rooms, water tanks and rooftop, and restaurant standards including kitchen, food presentation, and service. Back of house areas such as HM office, main store, maintenance room, and staff accommodation are also included.
by Cho Singhakarnkul, from the Community
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Template
AM OM Brand Standard Checklist
This hotel brand standard checklist supports AM/OM teams in auditing the full guest journey and back-of-house operations. Sections cover arrival experience and exterior signage, lobby and front desk readiness, minibar and coffee corner, lobby restrooms, and TV areas. It includes systematic checks for guest floors and rooms, housekeeping process and chemicals, WIFI speed tests, balconies and pantries, and safety items like fire exits, extinguishers, emergency lighting, and CCTV. Restaurant cleanliness, food service setup, kitchen equipment, and staff service are included (for specified sites), as well as HM office, main store, maintenance rooms, and staff quarters.
by Cho Singhakarnkul, from the Community
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Template
Hotel Brand Standards Audit Checklist
This hotel brand standards audit checklist helps Hop Inn Hotel Thailand and similar properties evaluate consistency and quality across the guest journey and back of house. Inspect exterior grounds and signage, building condition, waste and utilities rooms, laundry and linen areas, gas storage, and staff spaces. Review Front Desk and Lobby presentation, coffee corner and minibar. Sample guest rooms and floors for housekeeping, corridor safety, emergency lighting, fire equipment, and door and stairwell condition. Include WiFi speed tests, restaurant dining room, kitchen hygiene, food presentation, and service quality. Cover offices, main store, and maintenance rooms to ensure compliance with brand and safety requirements.
by Cho Singhakarnkul, from the Community
Downloads: 0
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HI-OM AM Brand Standard Checklist

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