КЛН хостес: стандарты обслуживания гостей
by Anna Shadrina, from the Community
Шаблон КЛН для хостес в ресторане. Включает правила приветствия гостей, предложение меню и рекомендаций по времени суток, оформление и передачу заказа на кухню, просьбу к гостю пройти к кассе при необходимости. Проведены критерии вежливости и доброжелательности, знание алгоритмов информационной безопасности, контроль наличия хлеба и расходных материалов, соблюдение чистоты рабочего места и процедур по карте уборки. Подходит для стандартизации фронт офиса и повышения качества сервиса.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.