Template

Kiosk Audit Checklist

by John Garofalo, from the Community

Use this checklist to evaluate quick service restaurant operations from kiosk readiness to table service execution. Inspect lobby and dining room cleanliness, restrooms, and staff uniform standards. Verify kiosk performance including card reader functionality, active item availability, table tent readiness, and product outage management. Track service benchmarks such as greeting, condiments availability, and combined receipt to present and fulfillment time of 135 seconds or less. Confirm order accuracy, required condiments, utensils, and receipts. Assess food quality and temperature for sandwiches and entrees, fries or hash browns, and beverages to ensure a consistent, satisfying guest experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
FC Operations Excellence Assessment
Use this FC Operations Excellence Assessment to evaluate QSR and in restaurant performance end to end. The checklist covers exterior and interior cleanliness, restrooms, uniform standards, kiosk readiness, hospitality and order taking, condiments and table service, and speed benchmarks including receipt to present R2P under 90 seconds and table service fulfillment under 135 seconds. Verify order accuracy, food and beverage quality for sandwiches, fries or hash browns, drinks, and desserts. Review behind the counter operations including product levels and secondary shelf life labeling, UHC holding times, fries station setup, drink staging, and order assembly. Assess shift cleanliness, crew positioning, hand washing, cashless and contactless payment readiness, and manager awareness of goals, while reinforcing customer first core values.
by Mary Sultemeier, from the Community
Downloads: 10+
Get
Template
Customer Experience Visit Checklist
This Customer Experience Visit (CEV) checklist is designed for restaurants and quick service locations to evaluate drive-thru and dine-in performance. It covers cleanliness inside and outside the restaurant, employee appearance, courteous interactions, and attentiveness. Speed metrics include line time, OEPE, order wait and service times, and fulfillment time. Accuracy checks verify order repetition, correct items, sauces and condiments, and equipment like COD. Product quality standards assess temperature, freshness, and presentation for entrees, fries or hash browns, drinks, sides, and desserts. The checklist also reviews Guest Experience Leader presence and table service follow-ups to enhance overall guest satisfaction and operational consistency.
by Michele Rice, from the Community
Downloads: 30+
Get
Template
In-Restaurant CFV 2025 Checklist
Assess and improve restaurant performance with a comprehensive in-restaurant CFV 2025 checklist for quick-service operations. Evaluate dining room and restroom cleanliness, staff appearance, hospitality, order taking across front counter, kiosk, mobile and table service, and presenter standards. Measure speed with wait time and receipt-to-present targets, verify order accuracy and condiments, and audit food and beverage quality. Review behind-the-counter practices including product prep, holding times, fries and beverage procedures, order assembly, cleanliness, and shift leadership focus. Use it to identify danger zones, manage staffing and stock levels, and deliver a consistent, high-quality guest experience.
by Jecx Villaraza, from the Community
Downloads: 0
Get
Template
Restaurant Customer Experience Checklist
Use this 2018 CEV restaurant customer experience checklist to evaluate drive thru and dine in operations. Audit exterior and interior cleanliness, employee uniforms, staff friendliness and attentiveness, order repetition and verification, and equipment operation. Track line time and order end to present end time for drive thru, plus wait time and service time for dine in. Verify order completeness, condiments, and presentation, and assess food temperature and quality for sandwiches, fries or hash browns, drinks, sides, and desserts. This template helps managers and auditors identify issues, standardize service, and improve guest satisfaction across quick service restaurant locations.
by Mike Austin, from the Community
Downloads: 20+
Get

Kiosk Audit Checklist

About author

You might also like

FC Operations Excellence Assessment

Customer Experience Visit Checklist

In-Restaurant CFV 2025 Checklist

Restaurant Customer Experience Checklist

You might also like

FC Operations Excellence Assessment

Customer Experience Visit Checklist

In-Restaurant CFV 2025 Checklist

Restaurant Customer Experience Checklist