This JIB Quick Self Assessment helps quick service restaurants evaluate drive-thru performance from order board to handoff. Observe greetings at the speaker, order confirmation screen use, and menu board functionality. Time order-to-delivery and window interactions, verify order accuracy, receipts, condiments, and special requests. Review pre-rush readiness, workstation planners, build-to charts, and correct deployment. Assess staffing levels, team certification, and the Person in Charge’s leadership, coaching, and urgency. Summarize bottlenecks and create an action plan to improve speed, quality, and guest experience.
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