Template

IHG Room Escort Standards

by Charlotte Holtmann, from the Community

This hotel operations checklist helps teams meet IHG room escort standards while protecting guest privacy and safety. It guides colleagues through greeting and luggage assistance, gaining entry permission, room orientation, demonstrating in room amenities, and highlighting key details like lighting controls, do not disturb settings, fire escape plans, and important phone numbers. It reinforces clear, confident communication, service knowledge, professional appearance, and a friendly, welcoming demeanor to ensure a consistent guest experience and service compliance across hotel departments.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
IHG Check-in Standards Checklist
Assess front desk performance with this IHG check-in standards checklist. Audit greeting and acknowledgment, self-introduction, use of guest name, confirmation of stay details and special requests, ID, deposit and payment, loyalty enrollment, upgrades, turndown timing, welcome drinks and bottled water, children facilities, local area knowledge, and offers to reserve hotel dining. Verify key preparation and handover, offers to escort to rooms, tidy front desk, clear communications, correct name tags, and appearance standards. Designed for hotel supervisors to monitor compliance, coach colleagues, and deliver a friendly, efficient check-in within 10 minutes.
by Charlotte Holtmann, from the Community
Downloads: 10+
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Template
FO Internal Arrival Service 2025
This checklist outlines front office internal arrival service standards for a luxury hotel environment, tailored to Grosvenor House Dubai. It covers curbside greeting, immediate luggage assistance, professional communication, and accurate registration within set time frames. It includes escort-to-room protocol, secure and seamless luggage handling, room orientation, and proactive solutions if rooms are not yet ready. It reinforces grooming and uniform standards, anticipatory service, cross-department communication, and personalized guest interactions. Use it to train teams, audit performance, and maintain consistent guest service excellence.
by Celiza Papa, from the Community
Downloads: 0
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Template
Guest Escort to Room Checklist for Hotel Staff
Use this step by step checklist for hotel butlers and guest service agents to escort guests to their rooms. It covers greeting and introduction, offering an escort, handling declines politely, confirming timing, describing hotel services and facilities, addressing questions, and ensuring the guest is introduced to relevant staff at the destination.
by Jonathan S. G., from the Community
Downloads: 20+
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Template
Ayres Hotel Guest Room Inspection Checklist
This guest room inspection checklist helps hotel teams evaluate cleanliness, safety and room readiness. It guides staff through entryways, sink and kitchen area, bathroom, closet, and bedroom or living areas, including amenities, fixtures and inventory. Items include signage, doors and locks, flooring, surfaces, lighting, bedding, HVAC, and appliances, with stock checks for toiletries, coffee service and linens. Use it to standardize housekeeping audits and ensure a consistent guest experience.
by Steve Wheatley, from the Community
Downloads: 10+
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IHG Check-in Standards Checklist

Assess front desk performance with this IHG check-in standards checklist. Audit greeting and acknowledgment, self-introduction, use of guest name, confirmation of stay details and special requests, ID, deposit and payment, loyalty enrollment, upgrades, turndown timing, welcome drinks and bottled water, children facilities, local area knowledge, and offers to reserve hotel dining. Verify key preparation and handover, offers to escort to rooms, tidy front desk, clear communications, correct name tags, and appearance standards. Designed for hotel supervisors to monitor compliance, coach colleagues, and deliver a friendly, efficient check-in within 10 minutes.

by Charlotte Holtmann, from the Community

10+

Get

Template

FO Internal Arrival Service 2025

This checklist outlines front office internal arrival service standards for a luxury hotel environment, tailored to Grosvenor House Dubai. It covers curbside greeting, immediate luggage assistance, professional communication, and accurate registration within set time frames. It includes escort-to-room protocol, secure and seamless luggage handling, room orientation, and proactive solutions if rooms are not yet ready. It reinforces grooming and uniform standards, anticipatory service, cross-department communication, and personalized guest interactions. Use it to train teams, audit performance, and maintain consistent guest service excellence.

by Celiza Papa, from the Community

Get

Template

Guest Escort to Room Checklist for Hotel Staff

Use this step by step checklist for hotel butlers and guest service agents to escort guests to their rooms. It covers greeting and introduction, offering an escort, handling declines politely, confirming timing, describing hotel services and facilities, addressing questions, and ensuring the guest is introduced to relevant staff at the destination.

by Jonathan S. G., from the Community

20+

Get

Template

Ayres Hotel Guest Room Inspection Checklist

This guest room inspection checklist helps hotel teams evaluate cleanliness, safety and room readiness. It guides staff through entryways, sink and kitchen area, bathroom, closet, and bedroom or living areas, including amenities, fixtures and inventory. Items include signage, doors and locks, flooring, surfaces, lighting, bedding, HVAC, and appliances, with stock checks for toiletries, coffee service and linens. Use it to standardize housekeeping audits and ensure a consistent guest experience.

by Steve Wheatley, from the Community

10+

Get

IHG Room Escort Standards

About author

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IHG Check-in Standards Checklist

FO Internal Arrival Service 2025

Guest Escort to Room Checklist for Hotel Staff

Ayres Hotel Guest Room Inspection Checklist

You might also like

IHG Check-in Standards Checklist

FO Internal Arrival Service 2025

Guest Escort to Room Checklist for Hotel Staff

Ayres Hotel Guest Room Inspection Checklist