Assess front desk performance with this IHG check-in standards checklist. Audit greeting and acknowledgment, self-introduction, use of guest name, confirmation of stay details and special requests, ID, deposit and payment, loyalty enrollment, upgrades, turndown timing, welcome drinks and bottled water, children facilities, local area knowledge, and offers to reserve hotel dining. Verify key preparation and handover, offers to escort to rooms, tidy front desk, clear communications, correct name tags, and appearance standards. Designed for hotel supervisors to monitor compliance, coach colleagues, and deliver a friendly, efficient check-in within 10 minutes.
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