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Hotel Reception Check-In Observation

by Dutymanager Cpca, from the Community

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This hotel reception check in observation checklist helps front desk teams deliver consistent, high quality arrivals. It covers queue acknowledgment, greeting with eye contact and a smile, recognition of IHG membership, confirmation of rooms, length of stay and payment method, and offering welcome amenities for elite members. It prompts anticipatory questions, offers bellman assistance and directions, and reinforces a professional closing that thanks the guest and uses the guest name. Tone, body language and guest sentiment are assessed to ensure a warm, personalized experience.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.