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Hotel Check-In Inspection Checklist

by JUANA VIANEY HERNANDEZ HERNANDEZ, from the Community

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This hotel check-in inspection checklist helps front desk teams deliver consistent, guest-focused service. It covers greeting standards, guest identification and name usage, anticipatory questions, professionalism and appearance, amenity offers, bellman assistance, elevator directions, service recovery and apologies, closing remarks, and guest sentiment. Includes guidance for capturing photos and notes, assigning corrective actions, collecting digital signatures, and exporting reports. Ideal for hotels seeking to elevate arrival experience, track quality, and train staff.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.