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Hotel Arrival and Check In Excellence Checks

by Mark Sanderson, from the Community

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This checklist helps hotel teams assess arrival and check in excellence across exterior presentation, reception ambience, staff grooming and greeting, front desk operations, reservation and payment systems, check in speed, guest communication, service recovery and escalation, and end of shift reviews. Use it to confirm housekeeping readiness, tech and wifi reliability, key availability, and to capture guest feedback and improvement actions. Designed for managers and front office leaders to maintain consistent five star standards.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.