Template

Hotel Arrival and Check In Excellence Checklist

by Mark Sanderson, from the Community

Ensure flawless guest arrivals with this hotel arrival and check in excellence checklist. Assess exterior presentation, reception cleanliness, staff grooming and service behaviors, and front desk efficiency. Verify reservation systems, payment terminals, WiFi, and key management are ready. Empower teams to resolve issues, capture feedback, follow escalation protocols, and complete end of shift handovers. Use it daily to reduce wait times, maintain brand standards, and improve guest satisfaction.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Arrival and Check In Excellence Checks
This checklist helps hotel teams assess arrival and check in excellence across exterior presentation, reception ambience, staff grooming and greeting, front desk operations, reservation and payment systems, check in speed, guest communication, service recovery and escalation, and end of shift reviews. Use it to confirm housekeeping readiness, tech and wifi reliability, key availability, and to capture guest feedback and improvement actions. Designed for managers and front office leaders to maintain consistent five star standards.
by Mark Sanderson, from the Community
Downloads: 0
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Template
Hotel Check-in Form Template
This hotel check in form helps front desk teams deliver a fast, consistent, and compliant arrival experience. Capture essential guest information including name, contact details, address, room assignment, booking name, check in and check out dates, and payment method. The template includes guest acknowledgement of terms and conditions with signature, plus a check out confirmation section for staff to verify room condition and items. Use it to standardize processes, reduce errors, and keep accurate records across your hotel operations.
by Busisiwe Mkhwane, from the Community
Downloads: 0
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Template
Hotel Guest Feedback Form
Use this template to conduct hotel guest surveys and maintain brand standards.
by SafetyCulture
Downloads: 100+
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Template
Model Operation Hotel Guest Survey Checklist
This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.
by Pushkar Raj, from the Community
Downloads: 10+
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Hotel Arrival and Check In Excellence Checks

This checklist helps hotel teams assess arrival and check in excellence across exterior presentation, reception ambience, staff grooming and greeting, front desk operations, reservation and payment systems, check in speed, guest communication, service recovery and escalation, and end of shift reviews. Use it to confirm housekeeping readiness, tech and wifi reliability, key availability, and to capture guest feedback and improvement actions. Designed for managers and front office leaders to maintain consistent five star standards.

by Mark Sanderson, from the Community

Get

Template

Hotel Check-in Form Template

This hotel check in form helps front desk teams deliver a fast, consistent, and compliant arrival experience. Capture essential guest information including name, contact details, address, room assignment, booking name, check in and check out dates, and payment method. The template includes guest acknowledgement of terms and conditions with signature, plus a check out confirmation section for staff to verify room condition and items. Use it to standardize processes, reduce errors, and keep accurate records across your hotel operations.

by Busisiwe Mkhwane, from the Community

Get

Template

Hotel Guest Feedback Form

Use this template to conduct hotel guest surveys and maintain brand standards.

by SafetyCulture

100+

Get

Template

Model Operation Hotel Guest Survey Checklist

This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.

by Pushkar Raj, from the Community

10+

Get

Hotel Arrival and Check In Excellence Checklist

About author

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Hotel Arrival and Check In Excellence Checks

Hotel Check-in Form Template

Hotel Guest Feedback Form

Model Operation Hotel Guest Survey Checklist

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Hotel Arrival and Check In Excellence Checks

Hotel Check-in Form Template

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