Template

Model Operation Hotel Guest Survey Checklist

by Pushkar Raj, from the Community

10+

This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Model Operation Guest Survey Checklist
Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Guest Experience Survey Template
Evaluate and improve hospitality service with this Guest Experience Survey. Cover the complete journey from pre arrival communication and check in to in stay services, unit cleanliness, amenities, security, and public areas. Include sections for living room, kitchen, bedrooms, bathrooms, and bell desk. Track responsiveness, Wi Fi, and maintenance, then assess departure and post stay follow up. Use 0 5 ratings to capture feedback and drive consistent guest satisfaction.
by Riyas Pookodan, from the Community
Downloads: 0
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Template
Front Desk and Check-In Audit Checklist
This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.
by Nancy Beckley, from the Community
Downloads: 80+
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Template
Hotel Bell Arrival and Departure Checklist
This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Model Operation Hotel Guest Survey Checklist

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