Template

Guest Experience Survey Template

by Riyas Pookodan, from the Community

Evaluate and improve hospitality service with this Guest Experience Survey. Cover the complete journey from pre arrival communication and check in to in stay services, unit cleanliness, amenities, security, and public areas. Include sections for living room, kitchen, bedrooms, bathrooms, and bell desk. Track responsiveness, Wi Fi, and maintenance, then assess departure and post stay follow up. Use 0 5 ratings to capture feedback and drive consistent guest satisfaction.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Model Operation Hotel Guest Survey Checklist
This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Model Operation Guest Survey Checklist
Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Guest Satisfaction Survey - Fleur de Lys Hospitality
This guest satisfaction survey template helps hotels and resorts collect structured feedback across the entire stay. Capture guest details and measure overall satisfaction, intent to return and recommend, and value for price paid. Assess arrival experience, building condition, safety, and cleanliness. Evaluate staff service for warmth, responsiveness, and training. Track amenity usage such as breakfast, spa, lounge, and gym. Review guest room cleanliness, comfort, bedding, bathroom, and internet ease, speed, and reliability. Evaluate restaurant quality, service speed, and value. Record issues encountered and satisfaction with problem resolution, plus departure experience and overall brand image. Includes an open comments section to surface suggestions and concerns for continuous improvement.
by Vo Thi Thiên Hương, from the Community
Downloads: 0
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Template
Model Operations Checklist
A comprehensive property inspection checklist designed to evaluate all aspects of a rental unit and guest experience. The checklist covers multiple areas including pre-arrival communications, check-in procedures, unit facilities assessment, and departure protocols. It examines the condition and functionality of living spaces, bedrooms, bathrooms, and kitchen facilities, along with the quality of guest services and amenities. The document ensures thorough evaluation of property standards, cleanliness, maintenance, and guest service delivery. Each section contains detailed criteria for assessment, making it an essential tool for property managers and quality control teams to maintain consistent service standards and guest satisfaction.
by Hichem BENTEBOULA, from the Community
Downloads: 30+
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Model Operation Hotel Guest Survey Checklist

This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.

by Pushkar Raj, from the Community

10+

Get

Template

Model Operation Guest Survey Checklist

Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.

by Pushkar Raj, from the Community

10+

Get

Template

Guest Satisfaction Survey - Fleur de Lys Hospitality

This guest satisfaction survey template helps hotels and resorts collect structured feedback across the entire stay. Capture guest details and measure overall satisfaction, intent to return and recommend, and value for price paid. Assess arrival experience, building condition, safety, and cleanliness. Evaluate staff service for warmth, responsiveness, and training. Track amenity usage such as breakfast, spa, lounge, and gym. Review guest room cleanliness, comfort, bedding, bathroom, and internet ease, speed, and reliability. Evaluate restaurant quality, service speed, and value. Record issues encountered and satisfaction with problem resolution, plus departure experience and overall brand image. Includes an open comments section to surface suggestions and concerns for continuous improvement.

by Vo Thi Thiên Hương, from the Community

Get

Template

Model Operations Checklist

A comprehensive property inspection checklist designed to evaluate all aspects of a rental unit and guest experience. The checklist covers multiple areas including pre-arrival communications, check-in procedures, unit facilities assessment, and departure protocols. It examines the condition and functionality of living spaces, bedrooms, bathrooms, and kitchen facilities, along with the quality of guest services and amenities. The document ensures thorough evaluation of property standards, cleanliness, maintenance, and guest service delivery. Each section contains detailed criteria for assessment, making it an essential tool for property managers and quality control teams to maintain consistent service standards and guest satisfaction.

by Hichem BENTEBOULA, from the Community

30+

Get

Guest Experience Survey Template

About author

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Model Operation Hotel Guest Survey Checklist

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