Guest Satisfaction Survey - Fleur de Lys Hospitality
by Vo Thi Thiên Hương, from the Community
This guest satisfaction survey template helps hotels and resorts collect structured feedback across the entire stay. Capture guest details and measure overall satisfaction, intent to return and recommend, and value for price paid. Assess arrival experience, building condition, safety, and cleanliness. Evaluate staff service for warmth, responsiveness, and training. Track amenity usage such as breakfast, spa, lounge, and gym. Review guest room cleanliness, comfort, bedding, bathroom, and internet ease, speed, and reliability. Evaluate restaurant quality, service speed, and value. Record issues encountered and satisfaction with problem resolution, plus departure experience and overall brand image. Includes an open comments section to surface suggestions and concerns for continuous improvement.
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