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Public Transport Customer Satisfaction Survey

by Janson Ferguson, from the Community

Downloads: 20+
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This customer satisfaction survey template helps transit agencies measure rider experience on bus trips and across the wider network. Questions cover punctuality, service frequency, value for money, seat availability, boarding ease, temperature comfort, driver helpfulness, and personal security. It also assesses information access, delay updates, travel time, payment convenience, overall system satisfaction, and likelihood to recommend. Includes demographic items and SuperGold card usage. Customize and track scores to guide service improvements.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.