Template

Guest Standards Assessment

by Zach D, from the Community

200+

This Guest Standards Assessment helps restaurants and quick service locations evaluate people, product, and place. Inspect service speed, order accuracy, team friendliness, uniforms, and leadership visibility. Verify food quality and safety with fry texture and temperature, burger assembly and temperature, and beverage quality. Check cleanliness and maintenance across dining room, restrooms, beverage stations, kitchen views, parking, and landscaping, ensuring a consistent guest experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Mystery Guest Standards Assessment
Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.
by Teresa Hale, from the Community
Downloads: 20+
Get
Template
Sonic Operations Assessment Checklist
This Sonic operations assessment is a comprehensive checklist for quick service drive in restaurants. It covers guest experience, food quality and accuracy, friendliness, speed of service, and cleanliness from both guest and non guest views. The form includes detailed brand standards for signage, lighting, equipment, and patio areas, plus kitchen operations such as fryer and grill settings, product handling procedures, cooking times, and holding temperatures. It also addresses beverage and soft serve prep, labeling and packaging rules, and safety requirements including fire suppression and sanitation. Food safety criteria focus on time and temperature controls for coolers, freezers, and hot holding, along with cleaning and maintenance schedules. Use it to standardize audits, maintain compliance, and improve operational performance across locations.
by Don Stringfellow, from the Community
Downloads: 0
Get
Template
Brand Standards Assessment Checklist 2020
This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.
by Vinodh Bahuleyan, from the Community
Downloads: 20+
Get
Template
Jack in the Box Guest Standards Audit
This Jack in the Box guest standards audit helps managers evaluate the full guest experience across drive-thru and dine-in. Review greeting and friendliness, food temperatures, burger and fry quality, order accuracy with receipts and condiments, and restroom cleanliness. Verify beverage quality and availability, team training and menu knowledge, uniform and grooming standards, and overall restaurant cleanliness. Confirm food safety practices including hand washing, grill checks, completed checklists, and correct sanitizer concentrations.
by Manuel Rosales, from the Community
Downloads: 0
Get

Mystery Guest Standards Assessment

Use this mystery guest standards assessment to evaluate quick service restaurant performance across key areas such as order accuracy and completeness, food quality and temperature, friendliness during ordering, facility cleanliness, and speed of service. Items include condiments and receipts, burger and fry temperatures, team member greeting and thanks, restroom hygiene, exterior and drive thru upkeep, and multi‑car timing. Ideal for audits and training to elevate guest experience.

by Teresa Hale, from the Community

20+

Get

Template

Sonic Operations Assessment Checklist

This Sonic operations assessment is a comprehensive checklist for quick service drive in restaurants. It covers guest experience, food quality and accuracy, friendliness, speed of service, and cleanliness from both guest and non guest views. The form includes detailed brand standards for signage, lighting, equipment, and patio areas, plus kitchen operations such as fryer and grill settings, product handling procedures, cooking times, and holding temperatures. It also addresses beverage and soft serve prep, labeling and packaging rules, and safety requirements including fire suppression and sanitation. Food safety criteria focus on time and temperature controls for coolers, freezers, and hot holding, along with cleaning and maintenance schedules. Use it to standardize audits, maintain compliance, and improve operational performance across locations.

by Don Stringfellow, from the Community

Get

Template

Brand Standards Assessment Checklist 2020

This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.

by Vinodh Bahuleyan, from the Community

20+

Get

Template

Jack in the Box Guest Standards Audit

This Jack in the Box guest standards audit helps managers evaluate the full guest experience across drive-thru and dine-in. Review greeting and friendliness, food temperatures, burger and fry quality, order accuracy with receipts and condiments, and restroom cleanliness. Verify beverage quality and availability, team training and menu knowledge, uniform and grooming standards, and overall restaurant cleanliness. Confirm food safety practices including hand washing, grill checks, completed checklists, and correct sanitizer concentrations.

by Manuel Rosales, from the Community

Get

Guest Standards Assessment

About author

You might also like

Mystery Guest Standards Assessment

Sonic Operations Assessment Checklist

Brand Standards Assessment Checklist 2020

Jack in the Box Guest Standards Audit

You might also like

Mystery Guest Standards Assessment

Sonic Operations Assessment Checklist

Brand Standards Assessment Checklist 2020

Jack in the Box Guest Standards Audit