Template

Gleneagles Way Check-Out Standards

by Gillian Hayes, from the Community

This hotel check-out standards checklist outlines best practices for front desk teams to deliver a seamless, guest-focused departure. It covers professional presentation and conduct, personalized interactions, accurate and transparent billing reviews, swift issue resolution, clear payment processing, and offering printed or emailed folios. Operational timings include timely luggage assistance and completing check-out and folio settlement within five minutes. The checklist reinforces intuitive service, proactive offers of transport help, sincere thanks, and invitations for future stays—ensuring a secure, efficient, and memorable end to the guest experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Gleneagles Way Check-In Standards
This hotel check-in standards checklist helps front desk teams deliver consistent, guest-focused arrivals. It defines expectations for presentation and conduct, timely greetings and luggage assistance, accurate reservation confirmation, orientation to facilities, and closing interactions. It covers room readiness and wait-time updates, offering alternatives when rooms are delayed, escorting guests to rooms, and ensuring luggage delivery within 10 minutes. Use it to standardize five-minute check-in targets, personalize service by name, and anticipate guest needs for a seamless start to the stay.
by Gillian Hayes, from the Community
Downloads: 10+
Get
Template
AUART 2024 Departure Service Checklist
Use this AUART 2024 Departure Service checklist to evaluate end-of-stay guest interactions and hotel operations. Review staff professionalism, clear communication, eye contact, and personalized service. Audit bellman response times, secure and seamless luggage handling, and courteous transportation coordination. Confirm accurate, easy-to-read folios, quick resolution of posting errors, transparent charges, and efficient settlement within five minutes. Encourage paper reduction while offering printed or emailed folios delivered promptly.
by Dialma Geerman, from the Community
Downloads: 0
Get
Template
LQA Check Out 2020 Checklist
This LQA check out checklist helps hotels evaluate front desk performance at departure and ensure a smooth final impression. It covers timely acknowledgment, queue times under five minutes, transparent charge verification, accurate and itemized billing, swift correction of errors, efficient payment handling, and neat folio presentation or email. It also prompts offers of luggage help and transport, checks for guest satisfaction, and encourages appreciation and a sincere farewell. Behavioral standards include grooming, clear communication, confident and anticipatory service, personalization, teamwork, active listening, and empathy during challenges.
by Solen Quimbert, from the Community
Downloads: 30+
Get
Template
Departure Service Checklist
This hotel departure service checklist helps front office and bell staff deliver a seamless farewell experience. It covers professional conduct, guest courtesy, clear communication, and attentive service. Operational steps include timely bellman assistance, secure and proactive luggage handling, folio review and accuracy, prompt corrections to posting errors, and rapid email delivery if requested. It reinforces uniform standards, eye contact, and gracious closing remarks, and encourages anticipatory support such as confirming transport needs and luggage counts to ensure an efficient, memorable departure.
by Ana Yerzhanova, from the Community
Downloads: 0
Get

Gleneagles Way Check-Out Standards

About author

You might also like

Gleneagles Way Check-In Standards

AUART 2024 Departure Service Checklist

LQA Check Out 2020 Checklist

Departure Service Checklist

You might also like

Gleneagles Way Check-In Standards

AUART 2024 Departure Service Checklist

LQA Check Out 2020 Checklist

Departure Service Checklist