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Gleneagles Way Check-In Standards

by Gillian Hayes, from the Community

10+

This hotel check-in standards checklist helps front desk teams deliver consistent, guest-focused arrivals. It defines expectations for presentation and conduct, timely greetings and luggage assistance, accurate reservation confirmation, orientation to facilities, and closing interactions. It covers room readiness and wait-time updates, offering alternatives when rooms are delayed, escorting guests to rooms, and ensuring luggage delivery within 10 minutes. Use it to standardize five-minute check-in targets, personalize service by name, and anticipate guest needs for a seamless start to the stay.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Arrival Quality Control Plan (Q-CP)
This Arrival Quality Control Plan (Q-CP) checklist supports hotel teams in delivering consistent, high-standard arrivals. It covers greeting guests within 30 seconds, offering immediate luggage assistance, maintaining professional communication and demeanor, active listening, eye contact, and genuine care. It emphasizes personalization using guest names appropriately, anticipatory service, cross-department coordination, and staff appearance. Operational standards include registration completion within five minutes, confirming reservations and special requests, room readiness by check-in time, offering facility access if delayed, escorting guests to rooms, and delivering luggage within 10 minutes. The checklist also guides room orientation, handling challenging interactions with empathy, offering alternatives instead of declining requests, minimizing paper at departure, and ensuring seamless, secure luggage service.
by Crisdean Porciani, from the Community
Downloads: 20+
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Template
Gleneagles Way Check-Out Standards
This hotel check-out standards checklist outlines best practices for front desk teams to deliver a seamless, guest-focused departure. It covers professional presentation and conduct, personalized interactions, accurate and transparent billing reviews, swift issue resolution, clear payment processing, and offering printed or emailed folios. Operational timings include timely luggage assistance and completing check-out and folio settlement within five minutes. The checklist reinforces intuitive service, proactive offers of transport help, sincere thanks, and invitations for future stays—ensuring a secure, efficient, and memorable end to the guest experience.
by Gillian Hayes, from the Community
Downloads: 0
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Template
Front Desk Check-In Audit Checklist
Use this front desk check-in audit checklist to deliver a polished hotel arrival experience. It covers greeting guests, introducing yourself, confirming reservations and special requests, engaging to learn preferences, recognizing loyalty members, and setting expectations when rooms are not ready, including contact method, luggage storage, and activity recommendations. Guide guests to elevators or rooms, review key amenities, and close warmly. Reinforce service basics such as professional appearance, posture, eye contact, using the guest name, offering luggage assistance, and completing registration within five minutes.
by Samantha Jayakumar, from the Community
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Template
Forbes Arrival Service Internal Audit Checklist
Use this Forbes-based internal audit for hotel arrival service to evaluate staff professionalism and guest experience from curbside to check-in. The checklist covers greeting within 30 seconds, luggage assistance and security, communication tone and eye contact, accurate reservation confirmation, registration completed within five minutes, offers of escort to the room, timely luggage delivery, helpful orientation, and thoughtful alternatives when rooms are not ready. Designed for luxury standards and cross-department coordination.
by Evgeniya Kryukova, from the Community
Downloads: 10+
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Gleneagles Way Check-In Standards

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Hotel Arrival Quality Control Plan (Q-CP)

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