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Bellman Colleagues Audit Checklist

by Pushkar Raj, from the Community

This Bellman colleagues audit checklist helps hotels evaluate front of house bell service standards. Review grooming and uniform presentation, guest acknowledgement within one minute, clear communication, and service confidence. Verify luggage storage assistance, accurate piece counts, correct tagging and retrieval, and updates to the tracking sheet. Confirm stored luggage totals match records and ensure warm farewells with offers of further assistance.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Bellman and Doorman Arrival Experience Audit Checklist
This hotel front office audit checklist evaluates the bellman and doorman arrival experience from curb to room. Assess greeting and acknowledgment, door opening and luggage assistance, escorting and introduction at reception, timely luggage delivery, and room orientation for first-time guests. It also covers grooming standards, communication, personalization, confidence, teamwork, attentiveness, and empathy in challenging interactions.
by Mona Sayfieva, from the Community
Downloads: 0
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Departure Service Checklist
This hotel departure service checklist helps front office and bell staff deliver a seamless farewell experience. It covers professional conduct, guest courtesy, clear communication, and attentive service. Operational steps include timely bellman assistance, secure and proactive luggage handling, folio review and accuracy, prompt corrections to posting errors, and rapid email delivery if requested. It reinforces uniform standards, eye contact, and gracious closing remarks, and encourages anticipatory support such as confirming transport needs and luggage counts to ensure an efficient, memorable departure.
by Ana Yerzhanova, from the Community
Downloads: 0
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Template
Reception Check-Out Audit Checklist
This hotel reception check-out audit checklist helps front office teams evaluate service quality and guest experience at departure. It covers queue acknowledgment and speed of service, billing transparency and accuracy, payment handling, and folio presentation. It also assesses offers of luggage or transport assistance, staff grooming and professionalism, natural communication and use of guest names, product knowledge, anticipatory service, collaboration across colleagues, active listening, posture and attentiveness, and empathy and problem resolution.
by Mona Sayfieva, from the Community
Downloads: 0
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PBX and Call Center Departure Luggage Retrieval
This checklist supports PBX and call center agents in managing guest departure luggage retrieval to Ritz-Carlton standards. It covers answering within three rings, warm and sincere greetings, using the guest’s name, offering transportation assistance, giving accurate pick-up time estimates, notifying guests of any delay beyond five minutes, and providing your name with further assistance. It includes coordination with bell staff to meet required arrival times for pre-arranged and same-day requests, follow-up communication when timing changes, and closing the call with appreciation. Emphasis is placed on service behaviors that enhance emotional engagement while ensuring timely, consistent luggage retrieval.
by Victoria Raeburn, from the Community
Downloads: 20+
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Bellman and Doorman Arrival Experience Audit Checklist

This hotel front office audit checklist evaluates the bellman and doorman arrival experience from curb to room. Assess greeting and acknowledgment, door opening and luggage assistance, escorting and introduction at reception, timely luggage delivery, and room orientation for first-time guests. It also covers grooming standards, communication, personalization, confidence, teamwork, attentiveness, and empathy in challenging interactions.

by Mona Sayfieva, from the Community

Get

Template

Departure Service Checklist

This hotel departure service checklist helps front office and bell staff deliver a seamless farewell experience. It covers professional conduct, guest courtesy, clear communication, and attentive service. Operational steps include timely bellman assistance, secure and proactive luggage handling, folio review and accuracy, prompt corrections to posting errors, and rapid email delivery if requested. It reinforces uniform standards, eye contact, and gracious closing remarks, and encourages anticipatory support such as confirming transport needs and luggage counts to ensure an efficient, memorable departure.

by Ana Yerzhanova, from the Community

Get

Template

Reception Check-Out Audit Checklist

This hotel reception check-out audit checklist helps front office teams evaluate service quality and guest experience at departure. It covers queue acknowledgment and speed of service, billing transparency and accuracy, payment handling, and folio presentation. It also assesses offers of luggage or transport assistance, staff grooming and professionalism, natural communication and use of guest names, product knowledge, anticipatory service, collaboration across colleagues, active listening, posture and attentiveness, and empathy and problem resolution.

by Mona Sayfieva, from the Community

Get

Template

PBX and Call Center Departure Luggage Retrieval

This checklist supports PBX and call center agents in managing guest departure luggage retrieval to Ritz-Carlton standards. It covers answering within three rings, warm and sincere greetings, using the guest’s name, offering transportation assistance, giving accurate pick-up time estimates, notifying guests of any delay beyond five minutes, and providing your name with further assistance. It includes coordination with bell staff to meet required arrival times for pre-arranged and same-day requests, follow-up communication when timing changes, and closing the call with appreciation. Emphasis is placed on service behaviors that enhance emotional engagement while ensuring timely, consistent luggage retrieval.

by Victoria Raeburn, from the Community

20+

Get

Bellman Colleagues Audit Checklist

About author

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Bellman and Doorman Arrival Experience Audit Checklist

Departure Service Checklist

Reception Check-Out Audit Checklist

PBX and Call Center Departure Luggage Retrieval

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Bellman and Doorman Arrival Experience Audit Checklist

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Reception Check-Out Audit Checklist

PBX and Call Center Departure Luggage Retrieval