Template

Reception Check-Out Audit Checklist

by Mona Sayfieva, from the Community

This hotel reception check-out audit checklist helps front office teams evaluate service quality and guest experience at departure. It covers queue acknowledgment and speed of service, billing transparency and accuracy, payment handling, and folio presentation. It also assesses offers of luggage or transport assistance, staff grooming and professionalism, natural communication and use of guest names, product knowledge, anticipatory service, collaboration across colleagues, active listening, posture and attentiveness, and empathy and problem resolution.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Reception Check-In and Check-Out Audit Checklist
This reception audit checklist supports hospitality teams in reviewing check-in and check-out standards at the front desk. It covers grooming and uniform compliance, timely acknowledgment of guests, document collection and scanning, queue time limits, use of guest names, active listening, confidence and product knowledge, directions to elevators and allocated units, and warm farewells. For check-out, it assesses prompt assistance, seamless processing, key collection, service recovery, and confirming guest satisfaction. Use this SOP to ensure consistent, efficient guest experiences.
by Pushkar Raj, from the Community
Downloads: 0
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Template
Hotel Reception Check-In Audit Checklist
This hotel reception check-in audit checklist helps front office teams evaluate and improve guest arrival experiences. It covers greeting and queue acknowledgment, reconfirming bookings and special requests, ensuring room readiness by the advertised time, and offering interim access to facilities when rooms are not ready. The checklist includes guest orientation to key hotel amenities, porterage arrangements, escorts or clear directions to rooms, and a courteous farewell. It also assesses staff presentation and name badges, clear communication, natural and friendly interactions, appropriate use of guest names, confidence and product knowledge, anticipatory service, personalization, seamless teamwork, active listening, professional posture, and empathy in challenging situations.
by Mona Sayfieva, from the Community
Downloads: 0
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Template
LQA Check Out 2020 Checklist
This LQA check out checklist helps hotels evaluate front desk performance at departure and ensure a smooth final impression. It covers timely acknowledgment, queue times under five minutes, transparent charge verification, accurate and itemized billing, swift correction of errors, efficient payment handling, and neat folio presentation or email. It also prompts offers of luggage help and transport, checks for guest satisfaction, and encourages appreciation and a sincere farewell. Behavioral standards include grooming, clear communication, confident and anticipatory service, personalization, teamwork, active listening, and empathy during challenges.
by Solen Quimbert, from the Community
Downloads: 30+
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Template
Employee Behavioral Standards Audit Checklist
This employee behavioral standards audit checklist is designed for guest-facing hospitality roles. It helps assess clear communication, natural and friendly service, confidence, knowledge of hotel facilities, anticipatory and personalized service, collaboration with colleagues, active listening and attention, professional posture and respect, and self-control and empathy during challenging interactions. Use it to standardize service quality and improve guest experience across properties.
by Mona Sayfieva, from the Community
Downloads: 0
Get

Reception Check-In and Check-Out Audit Checklist

This reception audit checklist supports hospitality teams in reviewing check-in and check-out standards at the front desk. It covers grooming and uniform compliance, timely acknowledgment of guests, document collection and scanning, queue time limits, use of guest names, active listening, confidence and product knowledge, directions to elevators and allocated units, and warm farewells. For check-out, it assesses prompt assistance, seamless processing, key collection, service recovery, and confirming guest satisfaction. Use this SOP to ensure consistent, efficient guest experiences.

by Pushkar Raj, from the Community

Get

Template

Hotel Reception Check-In Audit Checklist

This hotel reception check-in audit checklist helps front office teams evaluate and improve guest arrival experiences. It covers greeting and queue acknowledgment, reconfirming bookings and special requests, ensuring room readiness by the advertised time, and offering interim access to facilities when rooms are not ready. The checklist includes guest orientation to key hotel amenities, porterage arrangements, escorts or clear directions to rooms, and a courteous farewell. It also assesses staff presentation and name badges, clear communication, natural and friendly interactions, appropriate use of guest names, confidence and product knowledge, anticipatory service, personalization, seamless teamwork, active listening, professional posture, and empathy in challenging situations.

by Mona Sayfieva, from the Community

Get

Template

LQA Check Out 2020 Checklist

This LQA check out checklist helps hotels evaluate front desk performance at departure and ensure a smooth final impression. It covers timely acknowledgment, queue times under five minutes, transparent charge verification, accurate and itemized billing, swift correction of errors, efficient payment handling, and neat folio presentation or email. It also prompts offers of luggage help and transport, checks for guest satisfaction, and encourages appreciation and a sincere farewell. Behavioral standards include grooming, clear communication, confident and anticipatory service, personalization, teamwork, active listening, and empathy during challenges.

by Solen Quimbert, from the Community

30+

Get

Template

Employee Behavioral Standards Audit Checklist

This employee behavioral standards audit checklist is designed for guest-facing hospitality roles. It helps assess clear communication, natural and friendly service, confidence, knowledge of hotel facilities, anticipatory and personalized service, collaboration with colleagues, active listening and attention, professional posture and respect, and self-control and empathy during challenging interactions. Use it to standardize service quality and improve guest experience across properties.

by Mona Sayfieva, from the Community

Get

Reception Check-Out Audit Checklist

About author

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Reception Check-In and Check-Out Audit Checklist

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Reception Check-In and Check-Out Audit Checklist

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