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Reception Check-In and Check-Out Audit Checklist

by Pushkar Raj, from the Community

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This reception audit checklist supports hospitality teams in reviewing check-in and check-out standards at the front desk. It covers grooming and uniform compliance, timely acknowledgment of guests, document collection and scanning, queue time limits, use of guest names, active listening, confidence and product knowledge, directions to elevators and allocated units, and warm farewells. For check-out, it assesses prompt assistance, seamless processing, key collection, service recovery, and confirming guest satisfaction. Use this SOP to ensure consistent, efficient guest experiences.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.