This Reception Check-In Audit Checklist helps hotel front office teams deliver consistent, high-quality guest arrivals. It covers queue management, reconfirming reservations and special requests, room readiness, offering facilities if rooms aren’t ready, and orienting first-time guests. It also checks porterage, escorting to rooms or giving clear directions, and delivering sincere farewells. Employee standards include grooming, clear communication, use of guest names, confidence, product knowledge of hotel facilities, anticipatory service, problem solving, personalization, teamwork, attentive listening, professional demeanor, and empathy in challenging interactions.
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