Assess and improve your hotel's front desk performance with this comprehensive check-in audit checklist. Evaluate guest acknowledgement and wait times, paperless check-in availability, accuracy of registration details, room readiness, and service recovery. Review offers of porterage and facility access, orientation to key amenities, escorts or directions, and sincere farewells. Measure grooming, clarity of speech, natural engagement, use of names, confidence, anticipatory service, adaptability, personalization, teamwork, listening, posture, and empathy.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.