Template

In-Room Dining Employee Assessment Audit Checklist

by Mona Sayfieva, from the Community

This in-room dining employee assessment audit checklist helps hotel food and beverage teams evaluate service quality and compliance. It covers order taking standards, timing and delivery expectations, in-room setup, guest comfort, confirmation and accuracy of orders, billing presentation, and tray or trolley removal. Behavioral criteria include grooming, clear communication, confident product knowledge, anticipatory service, personalization, teamwork, active listening, and professionalism during challenging interactions. Use this checklist to monitor performance, identify training needs, and improve guest experience across hotel operations.

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In Room Dining LQA 2020 Checklist
This in room dining LQA 2020 checklist helps hotels assess and improve room service against Leading Quality Assurance standards. It covers order taking, sales prompts, delivery timing, door etiquette, table setup, beverage service, order accuracy, billing, and tray collection. It also evaluates employee grooming and behavior, communication, anticipation, and personalization. Food and beverage criteria include menu quality, dietary options, presentation, freshness, temperature, and beverage offerings. Use it to standardize five star service and enhance guest experience.
by Solen Quimbert, from the Community
Downloads: 20+
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Template
Employee Behavioral Standards Audit Checklist
This employee behavioral standards audit checklist is designed for guest-facing hospitality roles. It helps assess clear communication, natural and friendly service, confidence, knowledge of hotel facilities, anticipatory and personalized service, collaboration with colleagues, active listening and attention, professional posture and respect, and self-control and empathy during challenging interactions. Use it to standardize service quality and improve guest experience across properties.
by Mona Sayfieva, from the Community
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Template
In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
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Template
LQA 2023 In-Room Dining Checklist
This LQA 2023 in-room dining checklist helps hotels evaluate room service performance from order taking to tray removal. Assess response times, menu knowledge, allergy handling, upselling, and delivery within defined timing standards. Review food presentation, freshness, temperature, and local or sustainably sourced options, as well as coffee, tea, and juice offerings. Verify tray and trolley layout, table setting, cutlery and glassware quality, and the removal of single-use plastics. Measure guest interactions with a focus on clarity, confidence, personalization, and anticipatory service. Use this template to standardize audits and improve the guest experience.
by Abbas Raad, from the Community
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In-Room Dining Employee Assessment Audit Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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In Room Dining LQA 2020 Checklist

Employee Behavioral Standards Audit Checklist

In-Room Dining Service Audit Checklist

LQA 2023 In-Room Dining Checklist

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In Room Dining LQA 2020 Checklist

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LQA 2023 In-Room Dining Checklist