Housekeeping Colleagues Audit Checklist

This GE and QM colleagues housekeeping audit checklist helps Guest Experience and Quality teams evaluate room attendants and floor supervisors. It covers personal grooming and uniform standards, property knowledge and communication, English proficiency, PPE availability, trolley maintenance, access to room status and arrival or departure reports, and completion of end of day documentation such as lost and found, key handover, maintenance, and inspection records. It also prompts review of shift handovers and guest information readiness to uphold hotel cleanliness, safety, and service standards.