Template

Hotel Manager On Duty Report

by Abdulaziz Aljafri, from the Community

10+

This Manager On Duty Report for hotels helps supervisors conduct end-to-end operational checks across the property. It covers lobby and public area walkthroughs, front office presence and grooming, telephone responsiveness, guest meet-and-assist feedback, colleagues’ locker inspections, detailed guest room checks, and food and beverage outlet reviews. It also includes kitchen hygiene and safety standards, and security control room verification. Use it to document issues, note general comments and recommendations, and support a smooth shift handover while maintaining brand standards and guest satisfaction.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Manager On Duty Report for Hotels
Use this manager on duty report to standardize hotel rounds and daily oversight. The template covers phone answering performance, lobby and public area checks, front office presence and grooming, housekeeping and locker inspections, guest meet and assist notes, detailed room inspections, food and beverage outlet reviews, staff restaurant checks, kitchen hygiene and safety practices, and security control room status. Record occupancy details, observations, photos, and recommendations to maintain service quality and operational compliance.
by Abdulaziz Aljafri, from the Community
Downloads: 10+
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Template
Manager On Duty Report Checklist
This Manager On Duty report template supports hotel operations with structured checks across front office, lobby and public areas, guest rooms, and guest experience. It covers telephone answering responsiveness, colleague grooming and presence, lobby cleanliness, and luggage room condition. Room inspections include cleanliness, amenities, lighting, minibar, safety signage, and maintenance issues. Food and beverage outlets and kitchens are reviewed for ambiance, service, hygiene, and safety, plus colleague restaurant standards. Sections for guest feedback, colleagues locker inspection, reflexology area, and safety and security ensure issues are recorded with comments and recommendations for follow up.
by Abdulaziz Aljafri, from the Community
Downloads: 0
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Template
Manager On Duty Report for Towers
This Manager On Duty Report template helps hotel leaders document daily operations and handovers. Capture lobby and public area checks, front office presence and colleague grooming, telephone answering performance, and guest arrival experience. Inspect colleague lockers and complete detailed room inspections covering cleanliness, furnishings, supplies, minibar, safety signage, and equipment. Review food and beverage outlets for ambiance, service, presentation, and hygiene, with space for photos and reasons. Assess kitchen and stewarding areas for cleanliness, safety, first aid, and compliance. Record guest feedback, note actions and recommendations, and verify safety and security items including control room status. Use this checklist to streamline communication between shifts and maintain service quality across the property.
by Abdulaziz Aljafri, from the Community
Downloads: 10+
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Template
Manager On Duty Report - Hotel 28
Use this manager on duty report template to supervise hotel operations across each shift. Capture occupancy, arrival and departure numbers, and key contacts for front office, engineering, food and beverage, and security. Conduct tours of the lobby and public areas, monitor telephone answering, check colleague grooming and back areas, and document guest feedback. Inspect rooms for cleanliness, maintenance, supplies, linen and upholstery, signage, lighting, and safety items. Review restaurant ambiance, service, buffet presentation, colleague standards, colleagues restaurant, and kitchen hygiene. Record safety and security checks, control room status, and add general comments and recommendations for handover.
by Elnabigha Saad, from the Community
Downloads: 0
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Hotel Manager On Duty Report

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