Template

Eyes of the Customer Restaurant Checklist

by Robert Ward, from the Community

This Eyes of the Customer checklist supports restaurant teams in evaluating guest-facing standards and overall brand presentation. Sections cover exterior signage and parking, landscaping, windows, and decals; interior cleanliness, lighting, seating, menus and displays; equipment such as coolers and hot bags; and compliance with current branding materials. It also reviews team member image and hospitality, including greeting, knowledge, uniforms, grooming, and professionalism. Use it to score locations, identify issues, and coach managers to deliver a consistent, welcoming experience.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Customer Eyes Audit
Use this Customer Eyes Audit to assess the guest journey in a restaurant, from exterior signage and entrance to hosting, ordering, dining area vibe, coordination and running, delivery and click and collect stations, condiment and cutlery stations, general housekeeping, and toilets. Check cleanliness, maintenance, safety, stock levels, labeling, lighting, music volume, and staff presentation to maintain brand standards and a welcoming, efficient front of house experience.
by Colchester Tollgate, from the Community
Downloads: 10+
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Template
Customer Eyes Checklist
Assess your restaurant as customers do with this Customer Eyes Checklist. Inspect exterior signage, menu boards, windows, furniture, and opening times. Check entrance and host area, menus, kids packs, and clutter. Review table cleanliness, spacing, seating, and promotional materials. Evaluate coordination and till areas, coffee station, and displays. Verify takeaway setup, condiments, cutlery, plates, and machine signage. Confirm general cleanliness, lighting, posters, music level, and staff presentation. Audit toilets for locks, cleanliness, fixtures, and ventilation.
by Matt Kiddle, from the Community
Downloads: 10+
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Template
OER 2025 Restaurant Operations Checklist
The OER 2025 checklist supports comprehensive restaurant operations reviews. It covers food safety including refrigeration temperatures, product shelf life, handwashing, sanitation, cooking temperatures, and routine pest control. Product quality areas include dough management, bread and sides preparation, use of approved products, and readiness for expected sales. Brand image checks focus on uniforms, cleanliness and repair of interior and customer areas, exterior entry, signage and menus, equipment and delivery bags, as well as walk in coolers, makeline condition, and delivery vehicles. Safety and security include caller ID, safe and till compliance, and driver safety. Use this template to spot extremes such as expired products, temperature breaches, cleanliness issues, and to establish an OER starting score and verify compliance.
by Matthew Grant, from the Community
Downloads: 0
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Template
Restaurant Efficiency Form
Use this comprehensive restaurant efficiency form to evaluate front-of-house staffing, host and seating standards, beverage and food service, presentation, table maintenance, hospitality, and manager effectiveness. The checklist guides teams through each step of service, with clear criteria and scoring to measure consistency, guest experience, cleanliness, safety, and food quality. Ideal for managers and supervisors to coach team members, identify gaps quickly, and maintain brand standards across shifts.
by Raul Bolledo Jr., from the Community
Downloads: 10+
Get

Customer Eyes Audit

Use this Customer Eyes Audit to assess the guest journey in a restaurant, from exterior signage and entrance to hosting, ordering, dining area vibe, coordination and running, delivery and click and collect stations, condiment and cutlery stations, general housekeeping, and toilets. Check cleanliness, maintenance, safety, stock levels, labeling, lighting, music volume, and staff presentation to maintain brand standards and a welcoming, efficient front of house experience.

by Colchester Tollgate, from the Community

10+

Get

Template

Customer Eyes Checklist

Assess your restaurant as customers do with this Customer Eyes Checklist. Inspect exterior signage, menu boards, windows, furniture, and opening times. Check entrance and host area, menus, kids packs, and clutter. Review table cleanliness, spacing, seating, and promotional materials. Evaluate coordination and till areas, coffee station, and displays. Verify takeaway setup, condiments, cutlery, plates, and machine signage. Confirm general cleanliness, lighting, posters, music level, and staff presentation. Audit toilets for locks, cleanliness, fixtures, and ventilation.

by Matt Kiddle, from the Community

10+

Get

Template

OER 2025 Restaurant Operations Checklist

The OER 2025 checklist supports comprehensive restaurant operations reviews. It covers food safety including refrigeration temperatures, product shelf life, handwashing, sanitation, cooking temperatures, and routine pest control. Product quality areas include dough management, bread and sides preparation, use of approved products, and readiness for expected sales. Brand image checks focus on uniforms, cleanliness and repair of interior and customer areas, exterior entry, signage and menus, equipment and delivery bags, as well as walk in coolers, makeline condition, and delivery vehicles. Safety and security include caller ID, safe and till compliance, and driver safety. Use this template to spot extremes such as expired products, temperature breaches, cleanliness issues, and to establish an OER starting score and verify compliance.

by Matthew Grant, from the Community

Get

Template

Restaurant Efficiency Form

Use this comprehensive restaurant efficiency form to evaluate front-of-house staffing, host and seating standards, beverage and food service, presentation, table maintenance, hospitality, and manager effectiveness. The checklist guides teams through each step of service, with clear criteria and scoring to measure consistency, guest experience, cleanliness, safety, and food quality. Ideal for managers and supervisors to coach team members, identify gaps quickly, and maintain brand standards across shifts.

by Raul Bolledo Jr., from the Community

10+

Get

Eyes of the Customer Restaurant Checklist

About author

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