Template

Customer Eyes Audit

by Colchester Tollgate, from the Community

10+

Use this Customer Eyes Audit to assess the guest journey in a restaurant, from exterior signage and entrance to hosting, ordering, dining area vibe, coordination and running, delivery and click and collect stations, condiment and cutlery stations, general housekeeping, and toilets. Check cleanliness, maintenance, safety, stock levels, labeling, lighting, music volume, and staff presentation to maintain brand standards and a welcoming, efficient front of house experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Customer Eyes Checklist
Assess your restaurant as customers do with this Customer Eyes Checklist. Inspect exterior signage, menu boards, windows, furniture, and opening times. Check entrance and host area, menus, kids packs, and clutter. Review table cleanliness, spacing, seating, and promotional materials. Evaluate coordination and till areas, coffee station, and displays. Verify takeaway setup, condiments, cutlery, plates, and machine signage. Confirm general cleanliness, lighting, posters, music level, and staff presentation. Audit toilets for locks, cleanliness, fixtures, and ventilation.
by Matt Kiddle, from the Community
Downloads: 10+
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Template
Eyes of the Customer Restaurant Checklist
This Eyes of the Customer checklist supports restaurant teams in evaluating guest-facing standards and overall brand presentation. Sections cover exterior signage and parking, landscaping, windows, and decals; interior cleanliness, lighting, seating, menus and displays; equipment such as coolers and hot bags; and compliance with current branding materials. It also reviews team member image and hospitality, including greeting, knowledge, uniforms, grooming, and professionalism. Use it to score locations, identify issues, and coach managers to deliver a consistent, welcoming experience.
by Robert Ward, from the Community
Downloads: 0
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Template
Restaurant Front-of-House Appearance Checklist
Use this restaurant front-of-house appearance checklist to keep entrances inviting, tables set correctly, glassware and cutlery spotless, signage accurate, and floors and surfaces clean. Verify staff uniforms and grooming, ensure displays are on brand, and maintain tidy waiter stations. Include routine checks for toilets, lighting, music, temperature, and overall ambience to deliver a consistent guest experience. Ideal for daily open and close audits by managers and supervisors.
by Ben Owen, from the Community
Downloads: 10+
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Template
Brand Audit Checklist for Restaurants
This restaurant brand audit checklist helps managers and auditors evaluate every area of a quick service or casual dining site. Review exterior presentation, entrance and tills, dining room cleanliness, restrooms, front line and kitchen equipment, prep areas, dish and walk in standards, temperature logs, labeling and shelf life, allergen control, cleaning and chemical storage, staff hygiene, training compliance, pest management, fire safety, and documentation. It also covers FOH service behaviors, cook and expo practices, delivery and takeaway handoff, drink storage, and risk assessments to maintain consistent quality and guest experience.
by Laura Plant, from the Community
Downloads: 0
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Customer Eyes Checklist

Assess your restaurant as customers do with this Customer Eyes Checklist. Inspect exterior signage, menu boards, windows, furniture, and opening times. Check entrance and host area, menus, kids packs, and clutter. Review table cleanliness, spacing, seating, and promotional materials. Evaluate coordination and till areas, coffee station, and displays. Verify takeaway setup, condiments, cutlery, plates, and machine signage. Confirm general cleanliness, lighting, posters, music level, and staff presentation. Audit toilets for locks, cleanliness, fixtures, and ventilation.

by Matt Kiddle, from the Community

10+

Get

Template

Eyes of the Customer Restaurant Checklist

This Eyes of the Customer checklist supports restaurant teams in evaluating guest-facing standards and overall brand presentation. Sections cover exterior signage and parking, landscaping, windows, and decals; interior cleanliness, lighting, seating, menus and displays; equipment such as coolers and hot bags; and compliance with current branding materials. It also reviews team member image and hospitality, including greeting, knowledge, uniforms, grooming, and professionalism. Use it to score locations, identify issues, and coach managers to deliver a consistent, welcoming experience.

by Robert Ward, from the Community

Get

Template

Restaurant Front-of-House Appearance Checklist

Use this restaurant front-of-house appearance checklist to keep entrances inviting, tables set correctly, glassware and cutlery spotless, signage accurate, and floors and surfaces clean. Verify staff uniforms and grooming, ensure displays are on brand, and maintain tidy waiter stations. Include routine checks for toilets, lighting, music, temperature, and overall ambience to deliver a consistent guest experience. Ideal for daily open and close audits by managers and supervisors.

by Ben Owen, from the Community

10+

Get

Template

Brand Audit Checklist for Restaurants

This restaurant brand audit checklist helps managers and auditors evaluate every area of a quick service or casual dining site. Review exterior presentation, entrance and tills, dining room cleanliness, restrooms, front line and kitchen equipment, prep areas, dish and walk in standards, temperature logs, labeling and shelf life, allergen control, cleaning and chemical storage, staff hygiene, training compliance, pest management, fire safety, and documentation. It also covers FOH service behaviors, cook and expo practices, delivery and takeaway handoff, drink storage, and risk assessments to maintain consistent quality and guest experience.

by Laura Plant, from the Community

Get

Customer Eyes Audit

About author

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Customer Eyes Checklist

Eyes of the Customer Restaurant Checklist

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Brand Audit Checklist for Restaurants

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Customer Eyes Checklist

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