Forbes Internal Audit - Digital Services
by Evgeniya Kryukova, from the Community
Use this Forbes Travel Guide digital services audit to assess hotel websites, booking engines, and guest communications. Evaluate design consistency, navigation, and error-free content. Verify booking filters, rate calendars, clear room descriptions, special request capture, and transparent deposit and cancellation policies. Confirm instant confirmations, amend and cancel options, and accurate emails. Check email tone, formatting, and response times, plus text messaging professionalism and replies within three minutes. Review service automation for intuitive operation and ensure non-digital alternatives are available.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.