Hotel Digital Services Audit Checklist (AUART 2024)
by Dialma Geerman, from the Community
Use the AUART 2024 Digital Services audit checklist to evaluate the online guest experience for hotels. Review website design consistency and navigation, booking engine functionality, rate and availability calendars, and clarity of room descriptions and inclusions. Confirm the ability to add special requests, transparent deposit and cancellation policies, and immediate confirmations with accurate email details. Check that bookings can be amended or cancelled online, and that all email communications are personalized, professionally formatted, and timely. Assess text messaging tone and response times, the intuitiveness of digital request tools, seamless service automation, and the availability of non-digital alternatives.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.