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Hotel Digital Services Checklist

by Ana Yerzhanova, from the Community

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This hotel digital services checklist evaluates the guest experience across online touchpoints. Review website design and navigation, booking engine filters, rate calendars, room descriptions, and options for special requests. Confirm clear deposit and cancellation policies, immediate confirmations, and the ability to amend or cancel online. Assess accuracy of booking details, personalized and professional email communications, and prompt SMS responses. Verify intuitive service automation, availability of non-digital alternatives, and overall responsiveness to guest inquiries.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.