Template

Takeaway Customer Service Audit Checklist

by David White, from the Community

10+

This EDI CusServ Takeaway checklist helps evaluate customer experience in quick-service and takeaway outlets. Inspect first impressions and presentation (entrance, tables, floors, uniforms, maintenance), assess friendliness and attentiveness of staff, measure speed of service and queuing times for dine-in or takeaway, and verify product availability, temperature, cleanliness, and special diet options. Use it to identify issues and improve service standards.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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by Piotr Stepnik, from the Community
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Brand Audit Checklist for Restaurants
This restaurant brand audit checklist helps managers and auditors evaluate every area of a quick service or casual dining site. Review exterior presentation, entrance and tills, dining room cleanliness, restrooms, front line and kitchen equipment, prep areas, dish and walk in standards, temperature logs, labeling and shelf life, allergen control, cleaning and chemical storage, staff hygiene, training compliance, pest management, fire safety, and documentation. It also covers FOH service behaviors, cook and expo practices, delivery and takeaway handoff, drink storage, and risk assessments to maintain consistent quality and guest experience.
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Customer Experience Visit CEV
This Customer Experience Visit checklist is designed for restaurants and quick service locations to assess both drive thru and dine in performance. It covers cleanliness of exterior and interior areas, staff appearance and friendliness, effectiveness of interactions, service speed benchmarks, order accuracy, and food quality standards such as temperature and freshness. Sections help verify restrooms, condiment availability, and overall presentation so teams can monitor consistency, identify issues, and improve guest satisfaction.
by silke edeka, from the Community
Downloads: 0
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2020 Customer Experience Visit Form
Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.
by SafetyCulture
Downloads: 10+
Get

Period Food and Service Check for Restaurants

This restaurant checklist helps teams run a periodic food and service review covering menu items of the month, staff knowledge of standards, food quality, temperature, presentation, and portioning. It also evaluates service touchpoints such as greeting, order accuracy, speed, packaging, and the offer of sauces and cutlery, plus venue cleanliness and hygiene, including uniforms, masks, toilets, and sanitising stations. Use it to maintain consistency, improve guest experience, and drive higher NPS across dine-in, takeaway, and click-and-collect operations.

by Piotr Stepnik, from the Community

10+

Get

Template

Brand Audit Checklist for Restaurants

This restaurant brand audit checklist helps managers and auditors evaluate every area of a quick service or casual dining site. Review exterior presentation, entrance and tills, dining room cleanliness, restrooms, front line and kitchen equipment, prep areas, dish and walk in standards, temperature logs, labeling and shelf life, allergen control, cleaning and chemical storage, staff hygiene, training compliance, pest management, fire safety, and documentation. It also covers FOH service behaviors, cook and expo practices, delivery and takeaway handoff, drink storage, and risk assessments to maintain consistent quality and guest experience.

by Laura Plant, from the Community

Get

Template

Customer Experience Visit CEV

This Customer Experience Visit checklist is designed for restaurants and quick service locations to assess both drive thru and dine in performance. It covers cleanliness of exterior and interior areas, staff appearance and friendliness, effectiveness of interactions, service speed benchmarks, order accuracy, and food quality standards such as temperature and freshness. Sections help verify restrooms, condiment availability, and overall presentation so teams can monitor consistency, identify issues, and improve guest satisfaction.

by silke edeka, from the Community

Get

Template

2020 Customer Experience Visit Form

Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.

by SafetyCulture

10+

Get

Takeaway Customer Service Audit Checklist

About author

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Period Food and Service Check for Restaurants

Brand Audit Checklist for Restaurants

Customer Experience Visit CEV

2020 Customer Experience Visit Form

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Period Food and Service Check for Restaurants

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