This hotel lounge audit checklist is designed for W Living Room and similar bar-lounge operations. It covers ambiance and table setup, beverage service timing and presentation, savory snack standards, menu cleanliness and variety, and food and beverage quality. It guides staff on greeting, order taking, refills, and guest engagement, including empathy, alternative solutions, and sincere closing. It also assesses check presentation, team grooming and uniform standards, brand pin compliance, and overall guest satisfaction and emotional engagement.
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