This W Rome W Lounge brand standards audit template helps hospitality teams assess service delivery and guest experience in a hotel lounge setting. It covers greeting and acknowledgment within one minute, offering drinks and food, providing menu recommendations, suggestive selling, and timely beverage delivery within five minutes. It verifies correct glassware and proper garnishes, presentation standards, and accompaniment with savory snacks. It prompts checks on guest satisfaction, timely offering of second rounds, replenishment of snacks, clearing debris and vacated tables, and accurate check presentation in a folder with a brand pen. Use this checklist to maintain consistent service quality and guest satisfaction.
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