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Customer First Visit Checklist

by Bobbie Jo Santus, from the Community

Downloads: 20+
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This Customer First Visit checklist helps restaurants evaluate guest experience across drive-thru, dine-in, curbside, delivery, and behind-the-counter operations. It covers cleanliness, friendly service, order taking and payment, outage management, condiments and receipts, packaging, and pick tickets. Timing targets such as line time, OEPE, R2P, and end-to-end measures are included, along with accuracy of items and portions. Quality checks span sandwiches, fries or hash browns, drinks, desserts, and bakery items. Behind-the-counter sections assess prep, labeling, holding times, assembly, cleanliness, people positioning, and shift leadership. Includes manager sign-off.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .