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Delivery Operations Excellence Assessment

by Mary Sultemeier, from the Community

10+

This delivery operations excellence assessment helps restaurants and quick service teams evaluate end to end performance from payment to order handoff. It reviews delivery time under 30 minutes and app ETA variance, courier identity and hygiene, customer interaction, and packaging accuracy including seals, pick ticket visibility, and bag numbering. It verifies item completeness, condiments and utensils, and assesses food quality for sandwiches, fries or hash browns, drinks, and desserts. Behind the counter checks cover product levels and labeling, secondary shelf lives, holding times, fry station setup, drink staging, order assembly and verification, and overall cleanliness. Staffing and positioning, adherence to brand values, availability of cashless drive thru, proper handwashing, and manager awareness of priorities and goals are also evaluated.

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Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Curb Operations Excellence Assessment
Use this Curb Operations Excellence Assessment to evaluate restaurant curbside and drive thru performance. The checklist covers guest experience and exterior cleanliness, crew appearance, signage and stall visibility, service friendliness, and order completeness. It measures speed with a target of under 135 seconds from bay entry to final handoff. Quality checks include temperature, taste, and presentation of mains, sides, drinks, and desserts. Behind the counter, it reviews product levels and labeling, holding times, fry station setup, drink staging, order assembly accuracy, and shift cleanliness. It also verifies staffing and positioning, adherence to hygiene and handwashing, availability of cashless and contactless payment, and manager awareness of priorities and goals.
by Juan mukul, from the Community
Downloads: 10+
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Template
Drive-Thru Operations Excellence Assessment
Use this assessment to evaluate drive-thru operations in quick-service restaurants. Measure line time from the third car to the order point, order end to present end time, friendliness and clarity of crew interactions, order accuracy, portioning, condiments, and beverage handling. Review food quality including temperature and taste for sandwiches, fries or hash browns, drinks, and desserts. Inspect production cleanliness, product levels, holding times, positioning, and shift leadership. Confirm cashless and contactless payment availability, proper handwashing, and alignment with core values and goals.
by Mary Sultemeier, from the Community
Downloads: 10+
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Template
FC Operations Excellence Assessment
Use this FC Operations Excellence Assessment to evaluate QSR and in restaurant performance end to end. The checklist covers exterior and interior cleanliness, restrooms, uniform standards, kiosk readiness, hospitality and order taking, condiments and table service, and speed benchmarks including receipt to present R2P under 90 seconds and table service fulfillment under 135 seconds. Verify order accuracy, food and beverage quality for sandwiches, fries or hash browns, drinks, and desserts. Review behind the counter operations including product levels and secondary shelf life labeling, UHC holding times, fries station setup, drink staging, and order assembly. Assess shift cleanliness, crew positioning, hand washing, cashless and contactless payment readiness, and manager awareness of goals, while reinforcing customer first core values.
by Mary Sultemeier, from the Community
Downloads: 10+
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Template
Delivery Quality and Accuracy Checklist
This Delivery CFV checklist helps restaurants evaluate delivery execution from end to end. It covers order accuracy, correct packaging and sealing, pick ticket visibility, complete food, drinks, desserts, and condiments with proper portioning. Quality checks include sandwich and entree presentation and temperature, fries or hashbrowns heat and seasoning, beverages and desserts served neat and fresh. Back-of-house items assess tempering and prep levels against production charts, correct labeling and secondary shelf lives, UHC holding times, fry station setup and adherence, beverage staging, and correct order assembly. It also reviews production and service area cleanliness, people positioning, shift leadership travel paths, identification of danger zones, and operational focus on priorities, goals, and progress.
by Cleopatra Pearson, from the Community
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Delivery Operations Excellence Assessment

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Curb Operations Excellence Assessment

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Delivery Quality and Accuracy Checklist

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Curb Operations Excellence Assessment

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