Template

Delivery Quality and Accuracy Checklist

by Cleopatra Pearson, from the Community

This Delivery CFV checklist helps restaurants evaluate delivery execution from end to end. It covers order accuracy, correct packaging and sealing, pick ticket visibility, complete food, drinks, desserts, and condiments with proper portioning. Quality checks include sandwich and entree presentation and temperature, fries or hashbrowns heat and seasoning, beverages and desserts served neat and fresh. Back-of-house items assess tempering and prep levels against production charts, correct labeling and secondary shelf lives, UHC holding times, fry station setup and adherence, beverage staging, and correct order assembly. It also reviews production and service area cleanliness, people positioning, shift leadership travel paths, identification of danger zones, and operational focus on priorities, goals, and progress.

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Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Drive-Thru CFV Checklist
This Drive-Thru CFV checklist helps restaurants evaluate end-to-end drive‑thru performance. It covers exterior cleanliness and crew appearance; service behaviors such as prompt greeting, name acknowledgement, clear digital menu display, and outage management; payment courtesy and instructions; speed targets from queue time; order accuracy including condiments, receipts, and utensils; and food quality across entrees, fries/hash browns, drinks, and desserts. Back-of-house checks include prep and labeling within shelf lives, UHC holding times, fry station setup, beverage placement, order assembly, and production/service area cleanliness. Leadership elements assess people positioning, travel paths, identification of danger zones, and operational focus on goals and progress to deliver a consistent guest experience.
by Cleopatra Pearson, from the Community
Downloads: 20+
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Template
Curbside CFV Checklist
This Curbside CFV checklist helps quick service restaurants evaluate curbside and drive thru performance across cleanliness, signage, presenter readiness, friendliness, service speed, order accuracy, and product quality. Review food temperature and presentation, fries and beverages, and dessert execution. Verify prep and tempering, labeling and secondary shelf lives, UHC holding times, fry station setup, beverage staging, and order assembly. Check shift cleanliness, people positioning, travel paths, and operational focus to deliver a consistent guest experience.
by Cleopatra Pearson, from the Community
Downloads: 20+
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Template
Delivery Operations Excellence Assessment
This delivery operations excellence assessment helps restaurants and quick service teams evaluate end to end performance from payment to order handoff. It reviews delivery time under 30 minutes and app ETA variance, courier identity and hygiene, customer interaction, and packaging accuracy including seals, pick ticket visibility, and bag numbering. It verifies item completeness, condiments and utensils, and assesses food quality for sandwiches, fries or hash browns, drinks, and desserts. Behind the counter checks cover product levels and labeling, secondary shelf lives, holding times, fry station setup, drink staging, order assembly and verification, and overall cleanliness. Staffing and positioning, adherence to brand values, availability of cashless drive thru, proper handwashing, and manager awareness of priorities and goals are also evaluated.
by Mary Sultemeier, from the Community
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Drive-Thru CFV 2025 Checklist
Use the Drive-Thru CFV 2025 checklist to evaluate drive-thru performance end to end. Assess exterior and crew cleanliness, greeting and order taking, payment and present steps, line time, OEPE, and total experience time. Verify order accuracy, portioning, and product quality across sandwiches, fries or hash browns, beverages, and desserts. Include behind-the-counter checks for tempering and prep, UHC holding times, fry and beverage stations, order assembly, general cleanliness, people positioning, travel paths, and operational focus. Standardize audits, capture issues, and improve QSR service.
by Jecx Villaraza, from the Community
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Delivery Quality and Accuracy Checklist

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