CQSMA External Customer Experience Checklist
by charlie garratt, from the Community
Assess the external customer experience at pubs and restaurants with this CQSMA checklist. Cover first impressions, exterior cleanliness, plants and seating, COVID-19 signage, hand sanitiser availability, table clearing, glassware and crockery hygiene, floors and beer garden tidiness, toilet cleanliness and supplies, coffee station status, atmosphere and comfort, app and bar ordering speed, food and drink availability and quality, staff service and check-backs, and basic maintenance. Ideal for hospitality teams standardising audits as restrictions ease.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.