This document outlines essential bar and restaurant service standards as part of a CQSMA audit framework. It covers critical aspects of customer service including response times, toilet maintenance procedures, food order protocols, and beverage presentation guidelines. The guide details specific requirements for staff appearance, customer interaction, table service timing, and perfect serve specifications for various drinks. It emphasizes the importance of regular toilet checks, proper order verification, and timely customer check-backs. The document serves as a training and audit tool to maintain consistent service quality standards across bar and restaurant operations, with particular attention to drink presentation and customer satisfaction metrics.
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