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Concierge Closing Checklist

by KNS Leaders, from the Community

This concierge closing checklist guides spa and hotel teams through end-of-day procedures: physically securing guest areas, turning off equipment and lights, cleaning and disinfecting concierge stations, and restocking water, ice, and supplies. It also covers accounting closeout steps, including balancing cash and card payments, running daily reports across systems, organizing deposits, and completing administrative tasks like daily pass-on notes, therapist scheduling checks, waiver links, and final facility lock-up.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Concierge Daily Tasks Checklist
Use this free concierge checklist to manage daily hotel front desk and lobby standards. Cover concierge desk organization, lighting, walls, ceilings, floors, bell carts, elevator hallways, reading lounge, and main lobby presentation. Ideal for hotels aiming to streamline operations, maintain cleanliness, and enhance guest experience with consistent, repeatable checks.
by Marion te Winkel, from the Community
Downloads: 20+
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Template
PM Concierge Task List
Use this PM concierge task list to standardize evening close for hotel and spa front desks. Tasks include checking waitlists and capacity, tagging next-day massages, scanning hydrotherapy waivers, counting and balancing cash, reconciling receipts, and verifying room charges in Opera. It also covers sending turnover and revenue updates, cleaning and organizing the front desk and entry, shutting down devices, locking doors, and handing off deposits and keys to security. Ideal for resorts, hotels, and wellness centers to improve consistency, accountability, and guest experience.
by Alyeska Leaders, from the Community
Downloads: 0
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Template
AM Concierge Task List
Use this AM Concierge task list to standardize morning operations across hotel and spa front desks. Tasks include collecting banks and keys, reading the communication board, turning on lights and music, preparing health forms, confirming appointment notes, and cleaning the front desk, floors, and entry windows. Print No Post lists, review spa package arrivals in OPERA, set up signage, and open the doors. Complete confirmation calls covering therapist gender preferences and prenatal details, follow one-time entry policies, balance and close the till, hand over notes to PM, and drop receipts and cash at the front office. Deliver a consistent guest experience every day.
by Alyeska Leaders, from the Community
Downloads: 0
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Template
Closing Audit Station Square Checklist
This restaurant closing audit checklist helps teams complete end of day tasks across pass thru, front desk, main and service bars, keg cooler, lounge, dining room and patio, and back of house. Items include cleaning and stocking, organizing wells, glassware and displays, checking beer taps and dishwashers, recording HACCP where applicable, tidying storage, securing equipment and terminals, and final walk through steps to lock doors, turn off lights and music, and confirm guest areas are clear.
by Thuy Nguyen, from the Community
Downloads: 10+
Get

Concierge Daily Tasks Checklist

Use this free concierge checklist to manage daily hotel front desk and lobby standards. Cover concierge desk organization, lighting, walls, ceilings, floors, bell carts, elevator hallways, reading lounge, and main lobby presentation. Ideal for hotels aiming to streamline operations, maintain cleanliness, and enhance guest experience with consistent, repeatable checks.

by Marion te Winkel, from the Community

20+

Get

Template

PM Concierge Task List

Use this PM concierge task list to standardize evening close for hotel and spa front desks. Tasks include checking waitlists and capacity, tagging next-day massages, scanning hydrotherapy waivers, counting and balancing cash, reconciling receipts, and verifying room charges in Opera. It also covers sending turnover and revenue updates, cleaning and organizing the front desk and entry, shutting down devices, locking doors, and handing off deposits and keys to security. Ideal for resorts, hotels, and wellness centers to improve consistency, accountability, and guest experience.

by Alyeska Leaders, from the Community

Get

Template

AM Concierge Task List

Use this AM Concierge task list to standardize morning operations across hotel and spa front desks. Tasks include collecting banks and keys, reading the communication board, turning on lights and music, preparing health forms, confirming appointment notes, and cleaning the front desk, floors, and entry windows. Print No Post lists, review spa package arrivals in OPERA, set up signage, and open the doors. Complete confirmation calls covering therapist gender preferences and prenatal details, follow one-time entry policies, balance and close the till, hand over notes to PM, and drop receipts and cash at the front office. Deliver a consistent guest experience every day.

by Alyeska Leaders, from the Community

Get

Template

Closing Audit Station Square Checklist

This restaurant closing audit checklist helps teams complete end of day tasks across pass thru, front desk, main and service bars, keg cooler, lounge, dining room and patio, and back of house. Items include cleaning and stocking, organizing wells, glassware and displays, checking beer taps and dishwashers, recording HACCP where applicable, tidying storage, securing equipment and terminals, and final walk through steps to lock doors, turn off lights and music, and confirm guest areas are clear.

by Thuy Nguyen, from the Community

10+

Get

Concierge Closing Checklist

About author

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