Template

Concierge Daily Tasks Checklist

by Marion te Winkel, from the Community

20+

Use this free concierge checklist to manage daily hotel front desk and lobby standards. Cover concierge desk organization, lighting, walls, ceilings, floors, bell carts, elevator hallways, reading lounge, and main lobby presentation. Ideal for hotels aiming to streamline operations, maintain cleanliness, and enhance guest experience with consistent, repeatable checks.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Concierge Daily Checklist
Streamline front desk operations with this concierge daily checklist designed for residential buildings. Cover essential shift tasks across the concierge desk, package room, elevator hallways, and main lobby. Verify cleanliness and condition of walls, ceilings, floors, furniture, and fixtures; stock business cards, floor plans, and water; and confirm music, lighting, and signage are correct. Ensure moving carts are operational, doors are locked or unlocked per schedule, and the lobby exterior remains orderly and welcoming. Use this checklist to standardize handovers, maintain security, and deliver consistent resident and visitor service.
by Maggie Gorton, from the Community
Downloads: 0
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Template
Hotel Lobby Inspection Checklist (RCR Lobby)
Use this hotel lobby inspection checklist to evaluate the guest arrival experience and lobby presentation. Review brand elements like signature scent, botanicals, and music, ensure newspapers are available, and verify the concierge desk meets standards. Inspect main entry cleanliness and condition, lobby floors, walls, doors, ceilings, vents, lighting, windows, treatments, and décor. Check furniture and equipment such as luggage carts, plus elevator cleanliness and condition. Extend checks to corridors and stairways for both cleanliness and condition across surfaces and furnishings, helping hotels maintain consistent brand standards.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Template
Front Desk and Check-In Audit Checklist
This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.
by Nancy Beckley, from the Community
Downloads: 80+
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Template
Hotel LOD Inspection Checklist
This comprehensive hotel Leader on Duty inspection template helps monitor daily operations and guest experience across the property. Sections cover motor lobby, concierge, ballrooms, back of house, public restrooms, club lounge, spa, gym, front desk and PBX. It also includes detailed guest room and bathroom checks, food and beverage service standards, and loss prevention patrols and emergency readiness. Use it to track occupancy, VIPs, cleanliness, maintenance, safety and brand standards to drive consistency and service excellence.
by Carolina Cordova, from the Community
Downloads: 0
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Concierge Daily Checklist

Streamline front desk operations with this concierge daily checklist designed for residential buildings. Cover essential shift tasks across the concierge desk, package room, elevator hallways, and main lobby. Verify cleanliness and condition of walls, ceilings, floors, furniture, and fixtures; stock business cards, floor plans, and water; and confirm music, lighting, and signage are correct. Ensure moving carts are operational, doors are locked or unlocked per schedule, and the lobby exterior remains orderly and welcoming. Use this checklist to standardize handovers, maintain security, and deliver consistent resident and visitor service.

by Maggie Gorton, from the Community

Get

Template

Hotel Lobby Inspection Checklist (RCR Lobby)

Use this hotel lobby inspection checklist to evaluate the guest arrival experience and lobby presentation. Review brand elements like signature scent, botanicals, and music, ensure newspapers are available, and verify the concierge desk meets standards. Inspect main entry cleanliness and condition, lobby floors, walls, doors, ceilings, vents, lighting, windows, treatments, and décor. Check furniture and equipment such as luggage carts, plus elevator cleanliness and condition. Extend checks to corridors and stairways for both cleanliness and condition across surfaces and furnishings, helping hotels maintain consistent brand standards.

by Rizwan Ahmed, from the Community

10+

Get

Template

Front Desk and Check-In Audit Checklist

This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.

by Nancy Beckley, from the Community

80+

Get

Template

Hotel LOD Inspection Checklist

This comprehensive hotel Leader on Duty inspection template helps monitor daily operations and guest experience across the property. Sections cover motor lobby, concierge, ballrooms, back of house, public restrooms, club lounge, spa, gym, front desk and PBX. It also includes detailed guest room and bathroom checks, food and beverage service standards, and loss prevention patrols and emergency readiness. Use it to track occupancy, VIPs, cleanliness, maintenance, safety and brand standards to drive consistency and service excellence.

by Carolina Cordova, from the Community

Get

Concierge Daily Tasks Checklist

About author

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Concierge Daily Checklist

Hotel Lobby Inspection Checklist (RCR Lobby)

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Concierge Daily Checklist

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Front Desk and Check-In Audit Checklist

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