2022 RCFL BSA - Engineering Rapid Response
by Ritz-Carlton Fort Lauderdale, from the Community
Assess and improve hotel engineering rapid response with this BSA checklist from Ritz-Carlton Fort Lauderdale. Cover guest room arrival within 20 minutes, problem rectification or time estimate within 10 minutes, clear department announcement, warm greeting, permission to enter, defect repair, active listening, empathy and apology, resolution with an extra touch, confirmation of satisfaction and Mystique record, further assistance, appreciation, warm closing, and name mention.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.