This guest request checklist helps hotel teams handle and resolve guest needs consistently. It guides staff to deliver a warm greeting, confirm key details, apologize for defects when needed, and provide clear time quotes. It emphasizes ownership of guest issues, proactive assistance, use of guest names, and a sincere closing. Rapid response targets include arriving within 20 minutes and resolving within 10 minutes or advising a time estimate. Ideal for hotels, resorts, and serviced apartments to improve service recovery and guest satisfaction.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.