Pool Attendant Service Standards Checklist

This pool attendant checklist supports hotel and resort teams in delivering consistent guest service at the pool. It covers arrival response times, warm welcome and name use, offering towels and shade, explaining amenities and rentals, and providing one complimentary amenity per hour such as chilled towels, food sampling, or a water spritz. It includes standards for clearing and straightening chairs, stocking sunscreen options across SPF levels with hygienic dispensing cups, and maintaining trash areas. The checklist promotes proactive service by anticipating needs, offering alternatives when requests cannot be met, and closing interactions with appreciation and a sincere farewell. Designed to align with brand service audits, it helps elevate guest satisfaction and emotional engagement while standardizing poolside operations.