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Lounge Server and Bartender Standards Checklist

by Victoria Raeburn, from the Community

20+

Use this 2018 Ritz-Carlton Brand Standards Audit checklist to guide lounge servers and bartenders in delivering a consistent, high quality bar and lounge experience. It covers ambience and setup lighting, music, temperature, clean linens, and menus as well as service behaviors eye contact, timely greeting, and situational welcomes. Standards include beverage knowledge, personal recommendations, upselling, snack service, pacing, tray use, and table maintenance. Timelines specify drink delivery within 3 minutes and proactive refills. The checklist also details accurate check presentation and warm, sincere closings to drive guest satisfaction and emotional engagement.

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Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Lounge Server and Bartender Standards Checklist

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