Post-Install Retrofit Customer Satisfaction Survey
by A Burrows, from the Community
This post-install retrofit customer satisfaction survey helps installers and energy-efficiency teams capture homeowner feedback after improvement measures are fitted. Assess crew punctuality, whether work went as planned, perceived energy-use improvements, overall journey satisfaction, and receipt of documentation, including insurance guarantees. Record customer and operative names and address details, and gauge interest in additional Evolve HES products or services to support follow-up and continuous improvement.
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