Document and share your business processes with personnel to ensure consistent compliance
What is SIPOC
SIPOC is a tool used by business process managers to illustrate the end-to-end process of specific business functions and operations. SIPOC diagrams can be used to give new team members a general rundown of standard operating procedures (SOP), to refresh or update the process knowledge of personnel, or to serve as a reference during brainstorming sessions when formulating new processes or improving existing ones.
What is a SIPOC Template?
A SIPOC template is used by process managers when creating a SIPOC plan or diagram. It contains 5 sections for each aspect, namely, Supplier, Input, Process, Output, and Customer. SIPOC templates help process managers easily draft SIPOC plans to outline internal or external business processes.
SIPOC diagrams are versatile business tools that can be used by virtually any type of operation. In order to provide a simple yet sufficient overview of a business process, SIPOC divides the elements of an SOP into five categories:
The first item in the SIPOC diagram, supplier, refers to an internal or external entity that initiates work through requests, effectively acting as a supplier of input that needs to be resolved such as work orders. In the context of a restaurant, the supplier can be the customer who provides the staff with orders to process.
Input refers to the requests or work orders provided by the supplier. In the context of restaurant operations, an example of an external input would be a customer’s food order. The head chef requesting cooking assistance from the sous chef is considered an internal input.
The process refers to the standard procedures utilized by the workforce to fulfill the request provided by the supplier. In a restaurant setting, the process can refer to the chef preparing and cooking a dish in response to the order (input) of the customer (supplier).
The output is the end-result after the supplier’s input undergoes the standard process. In a restaurant setting, an example of an output can be a completed dish that is ready to be served to the customer.
The customer is the individual or entity that receives and benefits from the output. In the context of a restaurant, the patrons serve as both the supplier of the input when they put their orders in, and the customer when they receive and consume the dish they ordered.
Tips on Creating Your Own SIPOC Diagram
A SIPOC diagram, when done right, can help businesses of any nature standardize both external and internal processes. This helps workers become more efficient by excluding all unnecessary steps and focusing only on the essentials. Here are few tips when creating your own SIPOC diagram:
Identify the process first
Even though Process is the third column of the SIPOC template, it is important to identify these operations first since they define the core function and purpose of your business. By clearly defining your business process, you will be able to determine what the process needs in order to be functional e.g. suppliers and inputs, what a successful process yields e.g. output, and who the output benefits e.g. customers.
Involve the entire team when brainstorming
Filling out a SIPOC template a cross-functional effort. It is best to include all those involved in the process, or at least one representative from each department, during SIPOC brainstorming sessions. Doing this saves time since limiting SIPOC planning to upper management personnel may limit vision, eventually necessitating revisions once workers identify flaws, redundancies, and inefficiencies in the proposed SIPOC plan.
Limit the entries to seven (7) per column
SIPOC Diagrams are meant to provide a big picture view of an end-to-end business process, not to serve as an exhaustive manual. Adding too many entries per column or including too many details defeats the purpose since workers may get lost in the details and specifics instead of focusing on a holistic view.
A Mobile App to Define and Document Your Business Process
In order to run a successful business, your SOPs must be well-defined and easily understood. Having a digital tool that lets you complete SIPOC templates and collaborate with personnel on-the-go can be an invaluable supplement to your team’s success.
With iAuditor by SafetyCulture, you can take advantage of a versatile mobile app in order to outline, distribute, and improve your SIPOC plans through easy collaboration via your mobile device. Streamline your business process and internal communications with iAuditor for a more cost-efficient operation.
- Download ready-to-use SIPOC templates for free or create your own from scratch with our smart form builder.
- Immediately share SIPOC plans and updates to key stakeholders through the app to save time and resources.
- Easily collaborate through the app to resolve known issues and improve SIPOC plans ASAP.
- Save SIPOC plans via unlimited cloud storage to ensure that data is secure and accessible only to authorized personnel.
Featured SIPOC Templates
This SIPOC template is used by business process managers when outlining end-to-end internal or external business processes. It serves to provide an overview of a particular business process to inform team members regarding SOPs. This SIPOC Template allows process managers and personnel to:
- outline the suppliers, inputs, processes, outputs, and customers involved in a business process;
- share SIPOC plans with key personnel through the app; and
- make updates and improvements to SIPOC plans through the app and automatically roll it out so everyone is on the same page.
A DMAIC template is used by Six Sigma practitioners to perform the DMAIC (Define, Measure, Analyze, Improve, Control) methodology as a root-cause analysis to help identify process improvements. This template has been built to perform the following:
- Define the project goals and list customer deliverables;
- Measure the current performance of the process to quantify the problem;
- Analyze until the root cause has been identified;
- Improve the design, system, and/or process with assessed and re-evaluated solutions; and
- Control and monitor the system in place.
Kaizen Report Template
This kaizen report template is used to monitor continuous improvement in the workplace. It is used to identify the root cause of the problem (including 8 wastes) and optimize the business process for global competitiveness.
5S Audit Checklist
This 5S Audit Checklist is a tool used by area supervisors or plant managers to perform monthly or quarterly audits. Use this checklist to ensure that 5S principles and set standards are being followed and implemented by workers.
An FMEA template aims to identify potential problems in a process, product or design and prevent their adverse effects on customers. Monitor the implementation and effectiveness of corrective actions with the use of this template. Enable your team to easily describe the process function, identify the mechanism of failure and determine the RPN. Create and complete corrective actions and validate the FMEA with digital signatures.
8 Wastes Checklist
An 8 wastes checklist is used by area supervisors to identify any of the 8 wastes (based on 7 wastes with non-utilized talent as 8th waste) and eliminate them in the workplace. This intuitive 8 wastes checklist include potential causes for each waste such as waiting for information, materials, and equipment too long or steps in the process that do not add value to the customer.
A3 Report Checklist
This A3 report template can be used to identify, analyse, and resolve complex problems in a business setting. It is typically used by managers and supervisors who are looking to eradicate issues, inefficiencies, and ambiguities in business operations in order to maximize productivity.