Quality Objectives
Detail targets and ensure adherence to quality policy with a mobile app for documentation, communication, and implementation of quality objectives
Detail targets and ensure adherence to quality policy with a mobile app for documentation, communication, and implementation of quality objectives
Published 8 Oct 2021
Quality Objectives are specific business goals for the value and performance of products or services. Each quality objective aims to ensure alignment with the company’s Quality Policy, the statement of their strategic direction. Both quality objectives and quality policies are standard requirements of ISO 9001:2015. Generally, quality objectives are set by managers, supervisors, or a person-in-charge. Failure to follow set quality objectives can lead to substandard products and services, inefficient processes, and communication breakdown among teams.
This template can be used to formulate and align quality objectives with quality policies, quality indicators, periodicity, and assignments. Managers and supervisors can share a report generated from this template to team members and use them as a reference guide for the specifics of quality objectives.
Quality objectives vary greatly depending on the industry, company, product, or service. Here are a few general examples:
Every now and then, a team will fail to meet their quality objectives. Perhaps, the initially-written quality objectives were unrealistic or they were unmeasurable. When this happens, it’s important to know what can be done in order to do better in the future. Here are some things teams can do to better their chances when they fail to meet quality objectives:
Once S.M.A.R.T Quality Objectives have been set, the person-in-charge must ensure that they are clearly communicated among teams. Additional measures such as internal audits help ensure that no steps toward meeting quality objectives are taken for granted. From the formulation of quality objectives, to their communication and implementation, iAuditor by SafetyCulture makes everything easier, faster, and more efficient.
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