What is a Patient Satisfaction Survey?
A patient satisfaction survey is a tool used to gather patient feedback regarding the quality of service and medical treatment provided by hospitals and medical practices. Patient satisfaction is equally important as customer satisfaction. With greater scrutiny on patient experience driven by online review sites and government star rating systems (HCAHPS), patient surveys can help practices identify, measure, and address performance gaps.
This article will briefly discuss (1) the benefits of patient satisfaction surveys; (2) tips on conducting patient surveys; and (3) technology that can help streamline patient satisfaction surveys.
Click here to browse and download the Top 3 Patient Satisfaction Surveys
3 Steps to Kickstart Your Patient Satisfaction Surveys
Creating, gathering and analyzing patient satisfaction surveys can be a daunting task. However, these three easy steps will help you get started.
1. Create questions that are easy to answer
Know what needs to be learned so you can create concise survey questions that will be easy for the patient to answer. The intent of the patient satisfaction survey should be to understand the patient’s experience.
Here is an example patient satisfaction survey questionnaire with 18 standard questions you can download and customize for your practice.
2. Plan on how the patient survey will be conducted
The patient’s welfare should always be given the utmost consideration. Conduct the patient survey at the patient’s earliest convenient time. You can do the patient survey while they are in the waiting room before a doctor’s appointment or before checking out post-admission. You can also conduct surveys through a phone call; however, delays should be avoided in conducting the patient survey because this can have a negative impact on overall patient satisfaction.
3. Take advantage of available technology
Technology has made conducting surveys more convenient and streamlined. Unlike paper-based patient questionnaires, digital patient satisfaction surveys allow the collection of data via mobile devices at the patient’s convenience. Patient surveys conducted through strategically placed kiosks have better chances of being completed while the patient experience is still fresh.
Software to Help you Perform Patient Satisfaction Surveys
iAuditor, the world’s leading digital inspection platform can help your practice easily create, rollout, and gather feedback from patient satisfaction surveys.
✔ Practice staff can gather patient feedback on their smartphone
✔ Patients can self-serve using tablets in waiting rooms
✔ All surveys are automatically saved and made accessible online
✔ Online dashboard allows you to quickly view results and identify areas of improvement
✔ You can measure and track performance over time